Mandi MacLean – Owner & President
Mandi MacLean“No matter how much the world changes around you, your family will always be your biggest asset.”
Mandi MacLean lives by that quote, whether mentoring her five staff, nurturing a stronger customer base or enjoying life on the homefront.
“Family means everything to me,” says Mandi, who became owner of Vanishings in December 2013 after progressing from receptionist to doing treatments and then managing over a five-year period. Her background is as a licensed esthetician. Mandi wants to be known for offering exceptional customer service. That phrase is all too common these days but she walks the talk. “I believe in building a loyal clientele,” she explains. “I appreciate and value them. Creating relationships with clients is important.” Mandi says she and her staff take great care to understand customer needs, whether that means determining the best possible treatment for a customer, providing accommodating scheduling or taking into account financial situations. “Results are huge. When a client comes in with troubled skin, you want to give them confidence. You want to ensure privacy and confidentiality and create trust.”
Family has also played an important role in Mandi’s success, particularly now as a business owner. “My mother, Laura MacLean, operates OMG Cupcakes. There has been lots of mentoring. She is my go-to person. My parents have been business owners so I can always ask for advice.”
She also credits former owner Veronica Espenhain for great coaching and hands-on training. That prepared her for taking the reins and she’s carried on the company traditions with her staff.
“From Day One, I knew that I wanted to manage and then one day be an owner,” she says. Mandi takes a special pride in being an entrepreneur in Grande Prairie. “I was born and raised here.” While she’s been fostering a welcoming atmosphere at work, she’s also been growing her own family at home. Mandi is expecting her first child on July 29. She’ll make sure both Vanishings and the youngster will thrive.
Veronica Espenhain – Founder
Veronica EspenhainIn 2000, I travelled to Vancouver for my initial laser hair removal treatments. From my first visit, I imagined what a great benefit to my hometown community it would be to have these services available locally. In 2001, Vanishings Laser Esthetics was born in Prince George out of a dream and desire to become an entrepreneur. In 2003, I opened a second clinic in Grande Prairie, Alberta.
Owning Vanishings has become more than an entrepreneur’s dream come true; it has been a journey of tremendous growth and personal satisfaction. It is my vision that my business provides a rewarding service for its clients. Providing exceptional customer service and good value is of the utmost importance to me. My vision also includes a solid commitment to my team – to help them grow and build technical, interpersonal and leadership skills. I strive daily to provide an environment built on trust, open communication, loyalty and honesty. I offer team members the opportunity to advance, develop and reach goals of their own.
I value and am so thankful for our loyal clientele and my staff that provide our services. I remain committed to building a company that positively influences peoples’ lives!
~ Veronica Espenhain, Vanishings Laser Esthetics President
In addition to being the founder of Vanishings Laser Esthetics, Veronica also carries a Certified Dental Assistant license which provided her with the stepping stone for training in the medical spa industry. Veronica graduated in 1992 with her CDA license, and worked as an assistant for Dr. Chris Rickards for over 10 years, eventually becoming his full-time Business Manager, for the past five years. While juggling an already busy dental career, Veronica started her personal goal of establishing her own laser hair removal clinic. With her hard work and creative vision, Vanishings Laser Esthetics quickly grew from a one room laser hair removal clinic to the Full Service Medical Spa & Vein Clinic it is today! Veronica has always had a passion for helping others to better themselves – and has found an outlet for this desire in creating a positive and rewarding team environment for her employees and clientele.
Veronica’s strong desire to provide clients with the best possible treatment in a caring, professional atmosphere is apparent in the extensive training she provides to herself and her team. She believes that the first step in taking care of clients is to train her team members to the highest level available in their field. In addition to the technical training she provides; Veronica also devotes a great amount of time into providing advanced training in customer service. She realizes that without exceptional staff, you cannot provide exceptional customer service. Her motto, “lead by example” is promoted each and every day at Vanishings – she strives to provide her staff with opportunity to advance both personally and professionally.
Veronica loves to travel and most recently spent time in Africa volunteering at a lion breeding project, visiting children’s orphanages, and took part in gorilla trekking. Whether she is traveling for work or leisure, you won’t find Veronica very far away from a book or her laptop – researching new technologies, treatment modalities, team leadership ideas and personal growth. Veronica has a love of the outdoors and animals. She enjoys her time at home with her pets, participating in outdoor activities or just being with her family and friends.
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